My dad bought me and the boy Celtics shirts right after the championship (go Celts!).  The boy's was waaaayyyyy too big, and we happened to be in town.  So, we traipsed over here to exchange it, receipt in hand.  Well, first off, the store was closed for inventory so they only had a small kiosk in North Station.  I handed over the receipt and explained the situation to the clerk.  He stated that they no longer had that shirt because it was a special one for the Championship, so it couldn't be exchanged.  I said that was fine--we would do what any other store does for an exchange and pick something else out and, if the second item is more expensive, just pay the difference.  He stated that was impossible because they have a 14 day return policy and the 14 days was up YESTERDAY.
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The staff at Boston ProShop are AMAZING! I took my little brother in the store after he was upset th...at his friend received a puck from the ice and he did not. I purchased a puck without him knowing and one of the staff members Brian went above and beyond to give it to my brother and play along and say it was a puck off the ice. He told my brother he just shagged it for him and my brother was ecstatic! He was so kind to him and it really made his day. See More
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