I've always had good luck at the Pro Shop.  All the licensed products are expensive everywhere, so that isn't a shock.  If you're a Bruins or Celtics fan it more than likely has what you're looking for.  I don't recall the help here being rude, I think that bad review just caught them on a bad day.  It's always a mob scene in here on a game day, so your best bet is to swing by on a day when the B's or C's aren't at the Garden.
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